Shipping & Returns
Processing Time: Each cutter is custom made to order and processing time is based on our printing capabilities and current workload. We ship Monday to Friday, excluding Federal holidays.
Tracking: After your order is shipped, you will receive a notification with the tracking number via e-mail, so you'll be able to check the status of your package anytime.
U. S. Shipping: U.S. orders are shipped from New York with USPS (First class mail). On average the delivery takes 1-4 business days depending on the destination.
International Shipping: We ship worldwide. International orders (outside the U.S.) are shipped from our studio in Russia with Standard international mail. After your package is shipped, you'll receive a notification with the tracking number via e-mail. The flat rate for international delivery is $6.
Here is the average estimated delivery time for some countries that was calculated based on the delivery time of the real orders we were shipping to these countries. Please note, that the delivery time is out of our control and we cannot guarantee these shipping estimates.
United Kingdom - 7-14 days
Australia - 7-14 days
France - 7-14 days
Germany - 12-21 days
Belgium - 8-14 days
The Netherlands - 10-14 days
Italy - 14-24 days
Norway - 14 -21 days
Spain - 14-21 days
Portugal - 14-21 days
Greece - 12-16 days
Japan - 10-14 days
UAE - 7-10 days
Saudi Arabia - 12-21 days
Latin America - 3-5 weeks
Return & Exchange Policy
Our Refund policy doesn't allow exchanges or returns, but please contact me if you have any problems with your order, I'll be happy to help.
All cookie cutters are 3D printed to order, which means each one is made specially for you. We never sell or ship used or returned cutters. Each cutter is produced individually and carefully checked before shipping.
If you have any questions or concerns about the dimensions, usage, delivery or any other questions about the product, please contact me before purchasing. I'm always in touch and do my best to respond quickly to all requests.
We surely provide exchanges for items broken or damaged during transportation.